Terms of Sales

              In force on the 17/01/2019

 

Article 1- Scope

The General Conditions of Sale (GTC) presented below apply without restriction or reservation to all sales made by the seller to non-professional buyers who are customers wishing to acquire the products offered for sale by the seller. seller on the website https://www.parmemin.fr

The products offered by the site for sale are:

Carpets, throws, sheets, decorative objects, ...

The main characteristics of the products and in particular the specifications, illustrations and indications of dimensions, are presented on the site https://www.parmemin.fr which the customer is held to take knowledge before ordering.

The choice and purchase of a product are the sole responsibility of the customer.

Product offers are within the limits of available stocks, as specified when placing the order.

These Terms and Conditions are accessible at any time on the website https://www.parmemin.fr and will prevail over any other version or any other contradictory document.

Unless proven otherwise, the data recorded in the vendor's computer system is proof of all transactions with the customer.

The customer declares to have read the present GSC and to have accepted them by checking the box provided for this purpose.

Below the seller's details:

Parmemin, Micro-enterprise

Registered at the RCS Lyon, under the number 847687001

Mail: contact@parmemin.fr

The products presented on the site https://www.parmemin.fr are offered for sale for the following countries:

France, Portugal, Spain, Italy, Germany, Austria, the Netherlands, Luxembourg, Belgium, Canada, Ireland, Sweden, Switzerland, Ukraine, the United Arab Emirates, the United Kingdom and the USA.

Customs duties or other local taxes or import duties or state taxes may be payable. They will be in charge and are the responsibility of the customer.

Artice 2 - Price

The products are supplied at the rates in effect on the website https://www.parmemin.fr, at the time of registration of the order by the seller.

The prices of the products are expressed in Euros, HT and TTTC.

The rates take into account any reductions that would be granted by the seller on the site https://www.parmemin.fr

These rates are firm and non-revisable during their period of validity. However, the seller reserves the right, outside the validity period, to modify the prices at any time.

Prices do not include processing fees, shipping, transport and delivery, which are charged extra, under the conditions indicated on the site and calculated prior to placing the order.

The payment requested from the customer corresponds to the total amount of the purchase, including these costs.

An invoice is established by the seller and delivered to the customer upon delivery of the ordered products.

Article 3 - Order

It is up to the customer to choose on the site https://www.parmemin.fr the products he wishes to order, according to the following modalities:

The customer chooses one or more products that he puts in his basket. The latter can be modified by adding or deleting articles. After having validated the basket, the customer enters his coordinates or connects to his personal space. He then chooses the method of delivery and the method of payment. After having accepted the present general conditions of sale and validated the payment of the order, this one will be regarded as final.

Product offers are valid as long as they are visible on the site, within the limits of available stocks.

The sale will be considered valid only after full payment of the price. It is the customer's responsibility to check the accuracy of the order and report any errors immediately.

Any order placed on the site https://www.parmemin.fr is the development of a contract concluded at a distance between the customer and the seller.

The seller reserves the right to cancel or refuse any order from a customer with whom there is a dispute over the payment of a previous order.

The customer will be able to follow the evolution of his order on the site.

Article 4 - Payement

The price is paid by way of secure payment, according to the following terms:

·         Payment by credit card

Or

· Payment by bank transfer to the seller's bank account (whose details are communicated to the customer when placing the order)

The price is payable by the customer, in full on the day of the order.

The payment data are exchanged in encrypted mode using the protocol defined by the authorized payment service provider for banking transactions carried out on the site https://www.parmemin.fr .

The payment data are exchanged in encrypted mode using the protocol defined by the authorized payment service provider for banking transactions carried out on the site https://www.parmemin.fr .

Payments made by the customer will only be considered final once the seller has actually received the sums due.

If the customer does not pay the price in full of the ordered products, the delivery of these articles will not be carried out.

Article 5 - Transfer of Ownership

The transfer of ownership of the products of the seller to the customer will be realized only after payment of the price of these products by the latter.

Article 6 - Delivery

Products ordered by the customer can be delivered in the following countries:

France, Portugal, Spain, Italy, Germany, Austria, the Netherlands, Luxembourg, Belgium, The United States, Canada, Ireland, Switzerland, The United Arab Emirates, Sweden and The United Kingdom.

Deliveries are made within 2 to 8 working days according to the method of delivery in relay point or at home to the address indicated by the customer when ordering on the site.

Unless unavailable one or more products or special case, the products ordered will be delivered at one time.

Deliveries are made by an independent carrier to the address specified by the customer when ordering and which the carrier can easily access.

When the customer has himself chosen to use a carrier that he selects himself, the delivery is deemed made from the delivery of the products ordered by the seller to the carrier who accepted them without reservations. The customer acknowledges that it is the carrier who is responsible for making the delivery and has no recourse against the seller in the event of failure to deliver the goods transported.

The seller undertakes to make every effort to deliver the products ordered by the customer within the time specified above. However, these deadlines are given as an indication.

If the ordered products have not been delivered within 3 days after the indicative date of delivery, for any reason other than force majeure or the fact of the customer, the sale can be solved at the written request of the customer in the conditions laid down in Articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sum paid by the customer will be returned to him at the latest within 14 days of the date of termination of the contract, excluding any compensation or withholding.

The customer is required to check the condition of the delivered products. It has a period of 24 hours from the delivery to make complaints by sending an email, accompanied by supporting documents (photos in particular). After this period and failing to comply with these formalities, the products will be deemed compliant and free from defects and no claim can not be accepted by the seller.

The seller will refund or replace as soon as possible and at his own expense the delivered products whose defects of conformity or visible or hidden defects have been proven by the customer, under the conditions laid down in articles L 217-4 et seq. consumption and those provided for in these GTCS.

The transfer of risk of loss and deterioration of products, will be made only when the customer will physically take possession of the products. The products therefore travel at the risk of the seller except when the customer has himself chosen the carrier. In this case, the risks are transferred at the time of delivery of the goods to the carrier.

Article 7 - Right of withdrawal

According to the terms of Article L221-18 of the Consumer Code "The consumer has a period of 14 days to exercise his right of withdrawal from a contract concluded at a distance, without having to justify his decision. "

The mentioned period runs from the day of receipt of the product by the customer.

In the case of an order for several goods delivered separately or in the case of an order for a good consisting of lots or multiple parts, the period runs from the receipt of the last good or batch or the last piece.

The right of withdrawal can be exercised online, using the enclosed withdrawal form.

Returns are to be made in their original condition and complete (packaging, accessories, instructions ...) allowing their remarketing in new condition, accompanied by the invoice.

Damaged, soiled or incomplete products are not taken back.

The costs of returning the product are the responsibility of the customer.

The exchange (subject to availability) or refund will be made within 14 days of receipt, by the seller, of products returned by the customer under the conditions provided for in this article.

ARTICLE 8 - Seller's Liability - Warranties

The seller benefits from two guarantees for the products supplied and which are:

- The legal warranty of conformity, for the defective products, damaged or not corresponding to the order,

- The legal warranty against hidden defects resulting from defects in material, design or workmanship affecting the delivered products and rendering them unfit for use.

In order to assert his rights, the customer must inform the seller, in writing (mail or mail), the non-compliance of products or the existence of hidden defects from their discovery.

The seller will refund, replace or repair products that do not comply with the two warranties mentioned above. This will be done no later than 30 days following the finding by the seller of the lack of conformity or hidden defect. The refund can be made by bank transfer or check.

The cost of returning the defective or non-compliant product will be reimbursed upon presentation of the receipts.

The seller's liability can not be incurred in the following cases:

- Misuse, lack of maintenance on the part of the customer, as in case of normal wear of the product, accident or force majeure,

- The photographs presented on the site are not contractual and can not engage the responsibility of the seller,

- Failure to comply with the legislation of the country in which the products are delivered, which it is up to the customer to check.

ARTICLE 9 - Personal data

The customer is informed that the collection of his personal data is necessary for the sale of the products by the seller as well as their transmission to third parties for the delivery of products. This personal data is collected only for the execution of the contract of sale.

9.1 Collection of personal data

The collection of personal data occurs during these stages:

Order of the product (s):

When ordering the product or products, the customer provides:

His full name, postal address, telephone number and e-mail address.

Payment :

As part of the payment of products offered on the site https://www.parmemin.fr, it records financial data relating to the bank account or the credit card of the customer / user.

9.2 Recipients of personal data

Personal data are used by the seller and his / her co-contractors who are the transport providers and the payment institution providers.

9.3 Treatment manager

The data controller is the seller, within the meaning of the Data Protection Act and since May 25, 2018 Regulation 2016/679 on the protection of personal data.

9.4 limitation of treatment

Unless the customer expressly agrees, his personal data is not used for advertising or marketing purposes.

9.5 Retention period of data

The seller will keep the collected data for a period of 5 years, covering the time of the prescription of the applicable contractual civil liability.

9.6 Security and confidentiality

The seller implements organizational, technical, software and physical security measures to protect personal data against tampering, destruction and unauthorized access. However, the Internet is not a completely secure environment and the seller can not guarantee the security of the transmission or storage of information on the Internet.

9.7 The rights of users of the site

In application of the regulations applicable to personal data, users of the site https://www.parmemin.fr have the following rights:

- They can update their data by going to their customer account by clicking on their first and last name at the top right of the page.

- They can delete their account by writing to the email address indicated in article 9.3 "Responsible for processing"

- They can exercise their right of access to know the personal data concerning them by writing to the address indicated in article 9.3 "Responsible of treatment"

- If the personal data held by the seller are inaccurate, they may request the update of the information of the information by writing to the address indicated in article 9.3 "Person in charge of treatment"

- They may request the deletion of their personal data, in accordance with applicable data protection laws by writing to the address indicated in Article 9.3 "Responsible for processing"

- They can also request the portability of data held by the seller to another provider

- Finally, they can oppose the treatment of their data by the seller

In order to exercise the rights mentioned above, the user of the site can make the request to the controller. The latter must provide an answer within a maximum of one month.

In case of refusal to grant the customer's request, it must be motivated.

The customer is informed that in case of refusal, he can lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or seize a judicial authority.

The customer may be asked to tick a box under which he agrees to receive informative and advertising emails from the seller. He will always be able to withdraw his agreement at any time by contacting the seller (contact details above) or by following the unsubscribe link.

ARTICLE 10 - Intellectual Property

The content of the site https://www.parmemin.fr is the property of the seller and its partners and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and is likely to constitute a crime of counterfeiting.

ARTICLE 11 - Governing Law - Language

These Terms and the resulting transactions are governed by and subject to French law.

These Terms are written in French. In the event that they are translated into one or more foreign languages, only the French text will prevail in case of dispute.

ARTICLE 12 - Litigation

For any complaint please contact the customer service at the postal address or mail of the seller indicated in ARTICLE 1 of these Terms.

The customer is informed that he can also use the Online Dispute Resolution Platform (RLL): :https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show

Disputes to which the purchase and sale transactions entered into pursuant to these GTS and which have not been the subject of an amicable settlement between the seller or by mediation, will be submitted to the competent courts under common law conditions. 

 ANNEX I

       Retraction request 

Date ______________

This form must be completed and returned only if the customer wishes to retract the order placed on https://www.parmemin.fr except exclusions or limits to the exercise of the right of withdrawal according to the applicable General Terms and Conditions of Sale.

I hereby notify the retraction of the contract for the property below:

Order the (indicate date)

Order number: ...............

Client name : …………………………..

Customer address: ........................ ..

Signature of the client (only in case of notification of this form on paper)