Products ordered by the customer can be delivered in the following countries:
France, Portugal, Spain, Italy, Germany, Austria, the Netherlands, Luxembourg, Belgium, The United States, Canada, Ireland, Switzerland, The United Arab Emirates, Sweden and The United Kingdom.
Deliveries are made within 2 to 8 working days according to the method of delivery in relay point or at home to the address indicated by the customer when ordering on the site.
Unless unavailable one or more products or special case, the products ordered will be delivered at one time.
Deliveries are made by an independent carrier to the address specified by the customer when ordering and which the carrier can easily access.
When the customer has himself chosen to use a carrier that he selects himself, the delivery is deemed made from the delivery of the products ordered by the seller to the carrier who accepted them without reservations. The customer acknowledges that it is the carrier who is responsible for making the delivery and has no recourse against the seller in the event of failure to deliver the goods transported.
The seller undertakes to make every effort to deliver the products ordered by the customer within the time specified above. However, these deadlines are given as an indication.
If the ordered products have not been delivered within 3 days after the indicative date of delivery, for any reason other than force majeure or the fact of the customer, the sale can be solved at the written request of the customer in the conditions laid down in Articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sum paid by the customer will be returned to him at the latest within 14 days of the date of termination of the contract, excluding any compensation or withholding.
The customer is required to check the condition of the delivered products. It has a period of 24 hours from the delivery to make complaints by sending an email, accompanied by supporting documents (photos in particular). After this period and failing to comply with these formalities, the products will be deemed compliant and free from defects and no claim can not be accepted by the seller.
The seller will refund or replace as soon as possible and at his own expense the delivered products whose defects of conformity or visible or hidden defects have been proven by the customer, under the conditions laid down in articles L 217-4 et seq. consumption and those provided for in these GTCS.
The transfer of risk of loss and deterioration of products, will be made only when the customer will physically take possession of the products. The products therefore travel at the risk of the seller except when the customer has himself chosen the carrier. In this case, the risks are transferred at the time of delivery of the goods to the carrier.
According to the terms of Article L221-18 of the Consumer Code "The consumer has a period of 14 days to exercise his right of withdrawal from a contract concluded at a distance, without having to justify his decision. "
The mentioned period runs from the day of receipt of the product by the customer.
In the case of an order for several goods delivered separately or in the case of an order for a good consisting of lots or multiple parts, the period runs from the receipt of the last good or batch or the last piece.
The right of withdrawal can be exercised online, using the enclosed withdrawal form.
Returns are to be made in their original condition and complete (packaging, accessories, instructions ...) allowing their remarketing in new condition, accompanied by the invoice.
Damaged, soiled or incomplete products are not taken back.
The costs of returning the product are the responsibility of the customer.
The exchange (subject to availability) or refund will be made within 14 days of receipt, by the seller, of products returned by the customer under the conditions provided for in this article.